Frequently Asked Questions
What are your two primary services?
WUBICO offers two core engagement models depending on your team’s structure and internal capabilities:
- Cloud & Infrastructure Management – We handle the full scope of your infrastructure—from cloud architecture to monitoring—ensuring security, scalability, and performance.
- IT Support & Monitoring – Think of us as an extension of your team. We manage tickets, incidents, remote fixes, and alerts while keeping your systems online and your people supported.
What other services do you offer?
In addition to our core IT support and cloud solutions, WUBICO offers the following complementary services:
- Cloud infrastructure deployment & cost optimization
- Web & mobile app development
- Custom in-house monitoring tools
- Microsoft 365 setup & SharePoint integration
- Local office hardware/software management
- IT consulting for scaling, migration, and digital strategy
What business problems do you solve?
We help organizations streamline operations, reduce complexity, and avoid the high cost of poor IT decisions. Our solutions address:
- Cloud overspending and poor infrastructure planning
- Long support wait times and fragmented monitoring
- High-risk data setups and compliance failures
- Burnout from internal IT teams with no external support
- Scaling limitations due to outdated infrastructure
- Lost productivity due to recurring tech issues
What are your core services?
Our core services are designed to support you at every stage—whether you need full infrastructure ownership or targeted advisory support:
- Virtual CIO (vCIO) – Strategic planning, budgeting, and solution design tailored to business growth
- Service Desk & Response – SLA-based technical support, remote troubleshooting, and real-time alerts
- Cloud Management – Full deployment and maintenance of AWS, Azure, or hybrid systems
- Monitoring Tools – Implementation and integration of tools like Zabbix, Grafana, or custom dashboards
- Microsoft 365 & SharePoint – Setup, migration, and staff enablement
- IT Asset & Vendor Management – Procurement, licensing, renewal planning, and vendor coordination
How are you different?
WUBICO doesn’t just offer services—we offer a partnership grounded in clarity, speed, and modern infrastructure. Our difference is:
- Real human support, not outsourced layers
- Monitoring-first operations—we solve before it breaks
- Flexible pricing models for startups and growing teams
- A “build with you” mindset: transparent, agile, and always evolving
How do you maximize responsiveness?
We don’t believe in reactive IT. WUBICO prioritizes speed and visibility through:
- Tiered response times via SLA agreements (P1–P4)
- Real-time alerts via in-house or integrated monitoring
- Emergency escalations with direct engineer access
- Documentation-driven support so no time is lost repeating issues
- Monitoring dashboards to keep everyone on the same page
What is your industry focus?
We specialize in supporting fast-moving, tech-reliant industries with complex workflows and evolving needs:
- SaaS & tech startups
- Events & live production teams
- Remote-first companies
- Healthcare & medtech
- Law firms and professional services
- Education, nonprofits, and civic organizations